TERMS AND CONDITIONS OF SALE

Payment of the first order is on invoice, prior to delivery

· If you are a prepaid customer, your order is not confirmed until full payment is made.

· For account customers payment terms are strictly 14 days from the date of invoice by direct deposit or Visa/MasterCard (bank processing charge will apply).

· Customers may be asked to complete and submit an "application for credit" form, before extended trading terms are given.

·Orders under $350 (excluding GST and freight) incur a $25 processing charge.

·We reserve the right to vary prices and substitute product colours in our range from time to time

·No discounts. We only offer one wholesale price and do not offer any volume discounts.

We offer wholesale pricing exclusive of shipping. By agreement we may provide you with a shipping inclusive price based on your location and cost of shipping.

Trade pricing is available for valid business customers who are not reselling our products.

·Stock is supplied on a first in/first out basis. As stock levels change quickly there are instances when stock is no longer available even though it was available when ordered.

· Any products out of stock at the time of placing your order will be removed from your order and you will not be charged . You will receive notification via email, and the items will appear in your Wishlist on our website, and you can place an order.

·Prepaid customers – are invoiced for available goods, immediate payment is required to secure the goods as we cannot hold or reserve items without full payment.

·Any alterations to orders once processed might incur extra charges for unpacking and restocking. (as we use 3rd party logistics), These charges will be passed onto the customer

Shipping Policy

All Proforma orders are usually dispatched approximately 2-5 working days from receipt of payment[LM4.1].

All Account orders will be dispatched approximately 2 - 5 working days from receipt of order subject to the availability of products ordered.

During peak periods there may be some delay.

Effective of May 5 a temporary fuel charge of 5% of the shipping cost will be included to cover the 50% increase in the carrier fuel charges. This charge will be reviewed fortnightly commencing 1 May and adjusted to reflect the charges being passed on by our carriers.

Shipping is charged on all delivery’s ex warehouse at buyers’ expense and is based on a % of the value of goods sold. For locations deemed remote by carriers and for orders over $3000 we may quote based on the CBM and weight of the order inclusive of pallet charge of $20.

The shipping charge is for one delivery only. If the courier is required to wait more than 15 minutes or redeliver goods, this will be charged to the customer account.

Pallet pricing assumes customer has forklift to onload and operates in a business not residential area and has reasonable access for a commercial delivery. Hand unload or tailgate delivery charges may be added to the customer account if prior arrangement has not been made for this type of delivery. Palletised deliveries to a residential property may incur a $40 carrier fee if you have not advised us in advance.

If a customer authorizes goods to be left unattended upon delivery, Alfresco Gardenware accepts no liability for any loss or theft of the goods once they have been delivered to the specified location.

Carrier companies are engaged on behalf of our customer, and their terms and conditions will apply to all consignments. We do not offer insurance on freight.

Goods are packaged at a commercially acceptable level for wholesale customers, and we will not be responsible for goods damaged in transit. Customers are welcome collect their order or to use their own shipping, collection is from our warehouse in Somerton and may arrange their own insurance.

Customers should make sure they count the number of boxes received matches the number noted on delivery paperwork. Signing paperwork acknowledges receipt of the full noted consignment.

Damaged or Faulty Goods and Credits Returns Policy

All refund rights under both State and Commonwealth law apply. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. We reserve the right to not offer a refund or a credit.

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

If you change your mind, Alfresco Gardenware is under no obligation to accept return of goods, even if they are in saleable condition.

As many items are handmade there will be product variations, these variations are in keeping with the nature of manufacture and credit claims will not be recognized based on these variations.

Rust items can be marked in transit and with normal handling. Additionally, there can be variations. in the level and consistency of the rust. As rust is a natural product and generally self-healing, credit claims will not be recognized based on these variations.

1. Notification and Assessment of Claims

To qualify for a credit, refund or exchange you must email Service@alfrescogardenware.com.au within 7 days of receiving goods and provide the following information :

A photo of the product
State whether the item is

o Faulty

o Not of acceptable quality,

o Damaged

o The item is not fit for its intended purpose,

o The product does not match the sample or our description.

o You can present Provide adequate proof of purchase. Your invoice reference will be considered adequate proof of purchase

2. Remedy

Where a claim is approved, we will issue a credit note for the value of the affected goods. Credit notes are to be applied against future orders and are not redeemable for cash unless you are entitled to a replacement or refund for a major failure only if we are unable to supply a replacement item.

3. Small Balance Credits

Credit notes with a total value under AUD $100 will remain on the Customer’s account and will be applied to future purchases. and are not eligible for cash refund.

4. Validity of Credits

Credit notes must be used within [12] months from date of issue unless otherwise agreed in writing.

Privacy Policy

Alfresco ACN 006 742 712 (we, us, our) is a garden decor retailer and is bound by the Australia Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). We understand the importance of, and are committed to, protecting your personal information. This Privacy Policy explains how we manage your personal information (that is, information or an opinion, whether true or not, which is about you or from which your identity is reasonably identifiable), including our obligations and your rights in respect of our dealings with your personal information.

Please take a moment to read our Privacy Policy as it describes what happens to your personal information that is collected via our services, stores and our website at https://alfrescogardenware.com/ (the Website).

1. How we collect your personal information

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:

(a) when you apply for a website login;

(b) when you use website login;

(d) when you make an inquiry or order in relation to goods or services through our Website;

(e) when you contact us via telephone or facsimile;

(f) from correspondence (whether in writing or electronically);

(g) through any mobile applications provided by our organisation;

(h) while conducting customer satisfaction and market research surveys; (i) when administering any of our services; and

(j) as otherwise required to manage our business.

However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.

If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

2. Types of personal information we collect

The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers, billing and, if applicable, employment information. We may also collect information about your purchases from our stores, and the locations at which these purchases occur.

We are unlikely to collect and hold sensitive information about you, such as: (a) health information;

(b) your racial or ethnic origin;

(d) your religious beliefs or affiliations; or

(e) genetic information.

Where we do collect sensitive information about you, we will only do so with your consent, or otherwise in accordance with the Privacy Act.

Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.

3. Our purposes for handling your personal information

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.

We collect, hold, use and disclose personal information to:

(a) process your application for credit; (b) offer and provide you with our goods and services;

(d) manage and administer those goods and services, including account keeping procedures;

(e) communicate with you, including (but not limited to), emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations;

(f) comply with our legal and regulatory obligations; and

(g) otherwise, to manage our business.

We will not use or disclose your personal information for any other purpose unless permissible under the Privacy Act.

We may disclose personal information between our organisations or to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.

4. Protection of personal information

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers.

We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.

We further protect personal information by restricting access to personal information to only those who need access to the personal information to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.

We will take additional measures to protect any payment information we hold, such as credit card or bank account numbers.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

5. Direct marketing

By engaging our services, you consent to Alfresco Gardenware using your contact details to send you commercial electronic messages, including emails, SMS and phone calls, to provide updates on our products, services, and relevant industry news. You acknowledge that this consent is given expressly and will continue for the duration of our business relationship unless you notify us otherwise. We will clearly identify ourselves as the sender in every communication and provide a functional, cost-free unsubscribe facility. Any request to unsubscribe will be actioned within five business days. We will not share your contact information with third-party partners for their own marketing purposes without your further explicit consent.

Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities and offers. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.

We may disclose your personal information to third parties for marketing purposes where permissible under the Privacy Act.

You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer.

6. Cookies

A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect and aggregate information on how visitors are experiencing the Website. This information will help to better adapt the Website to suit personal requirements. For information on cookie settings of your internet browser, please refer to your browser’s manual.

7. Accessing and correcting your personal information

You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.

We are not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

We will respond to all requests for access to or correction of personal information within a reasonable time.

8. Overseas transfers of personal information

From time to time, we may engage an overseas recipient to provide services to us, such as cloud-based storage solutions. Please note that the use of overseas service providers to store personal information may, but will not always, involve a disclosure of personal information to that overseas provider.

As at the date of this Privacy Policy, we are not likely to disclose personal information to other overseas recipients. If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.

By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able seek redress under, the Act.

9. Resolving personal information concerns

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Privacy Officer:

The Privacy Officer

270B Darebin Road Fairfield Vic 3078

Telephone: +61 3 9118 4333

Email: service@alfrescogardenware.com.au

We take all complaints seriously and will respond to your complaint within a reasonable period.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 2001

Telephone: 1300 363 992

Email: enquiries@oaic.gov.au

10. Changes

We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Terms of Business and Privacy Policy is available on our Website.

The last update to this document was 19 May 2026.